Privacy Policy
Last updated: October 28, 2026
This Privacy Policy explains how Shanghai Feiyu Packaging Machinery Co., Ltd. (“Feiyu”, “we”, “us”) collects, uses and protects personal information when you visit feiyumachinery.com (the “Website”), request a quote, or contact us.
1. Who we are
The Website is operated by Shanghai Feiyu Packaging Machinery Co., Ltd., a manufacturer of counting and packing machines.
Shanghai Feiyu Packaging Machinery Co., Ltd.
No. 151 Hezhong Road, Qingpu District, Shanghai, China
Email: office@feiyumachinery.com
For any question about this policy or your personal information, write to the email address above.
2. Information we collect
Information you give us
When you fill in a quote or contact form, or contact us by email, phone or WhatsApp, we collect the details you provide, such as your name, email address, phone or WhatsApp number, company, country and a description of your packing requirements (for example your parts, bag or box size and target output). Please do not send us sensitive personal information.
Information collected automatically
When you visit the Website, we and our service providers collect technical information, including your IP address, browser type, device, language, the pages you view, how long you stay, and the page or advertisement that brought you to us. If you arrive from a Google Ads advertisement, we also record the advertising click identifier (gclid) and campaign parameters (UTM), and we store them with your inquiry so that we know which search or advertisement led to it.
3. How we use your information
- To reply to your inquiry, prepare a quote and provide technical advice, and to follow up on orders, delivery, installation and after-sales support.
- To operate, secure and improve the Website, and to understand how it is used.
- To measure and improve the performance of our advertising, including Google Ads.
- To comply with legal obligations and to establish or defend legal claims.
We do not use your information for automated decisions that have legal effects on you.
4. Legal bases (where applicable)
If you are in the European Economic Area, the United Kingdom or a similar jurisdiction, we process your information on these bases: to take steps at your request before entering into a contract (answering your inquiry and quote); our legitimate interests in running and securing the Website and in promoting our machines to business customers; your consent, which we ask for before using analytics and advertising cookies and which you can withdraw at any time; and compliance with legal obligations.
5. Cookies and analytics
The Website uses cookies and similar technologies. Strictly necessary cookies keep the Website working. With your consent, we also use:
- Google Tag Manager to manage tags on the Website.
- Google Analytics 4 to measure how visitors use the Website.
- Google Ads to measure the results of our advertisements and, where you consent, to show relevant ads.
We use the cookie consent tool CookieYes. In regions where consent is required, analytics and advertising cookies stay off until you accept them. You can change or withdraw your choice at any time through the cookie settings on the Website, or by deleting cookies in your browser. You can also learn how Google uses data at policies.google.com/technologies/partner-sites and manage ad settings at adssettings.google.com.
6. Who we share your information with
We do not sell your personal information. We share it only with:
- Service providers that help us run the Website and our business, such as website hosting, email, form and security services, and Google (Tag Manager, Analytics, Ads).
- Our logistics, customs and installation partners, where needed to deliver and support a machine you order.
- Authorities or professional advisers, where the law requires it or to protect our legal rights.
Embedded content, such as YouTube videos, may set its own cookies and collect data about your interaction when you play it. Please read the privacy policy of the provider.
7. International transfers
We are based in China, so your information is processed in China. Our service providers, including Google, may process it in other countries. Where the law requires safeguards for such transfers, we rely on appropriate measures, such as contractual protections.
8. How long we keep your information
We keep personal information only as long as needed for the purposes described in this policy.
- Inquiries that do not lead to an order: up to 3 years after our last contact with you, unless you ask us to delete them sooner.
- Customers: for the duration of our business relationship, and afterwards for as long as the law requires us to keep contract, tax and accounting records, and as needed for warranty and technical support.
- Analytics and advertising data: according to the retention settings of the relevant tools and the lifetime of the cookies.
9. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, restrict or object to its use, receive a copy in a portable format, and withdraw your consent at any time. You can also ask us to stop sending you marketing messages. To exercise these rights, email office@feiyumachinery.com. We will reply within a reasonable time. You also have the right to complain to your local data protection authority.
10. Security
We use reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access. No online transmission is completely secure, so we cannot guarantee absolute security.
11. Children
The Website is intended for business users. We do not knowingly collect personal information from children under 16.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Material changes will be posted on this page.
13. Contact us
Shanghai Feiyu Packaging Machinery Co., Ltd., No. 151 Hezhong Road, Qingpu District, Shanghai, China. Email: office@feiyumachinery.com.